Shipping Policy
Simple Shipping
We currently ship to most countries in Western Europe and a few beyond that.
We are working to get Citadin Shoes shipped all over Europe, just hang in there!
Easy Returns and Exchanges
"All November and December orders can be exchanged or returned until the middle of January 2024."
Wrong size? Your girlfriend thinks you now have way too much style? Don't want to outshine your boss?
No problem, just send it back to us and we'll send you a refund for the full price of the shoes.
You have 14 days from the day you receive the package to put it back on the mail. All shoes must be unworn and in the original packaging. In the unlikely event you do want to return something, we will send you the easy-to-follow instructions for your country.
The Process
Once a purchase is made, CITADIN will make the arrangements with the Courrier Service we partnered up with (CTT), for it to be be shipped as soon as possible.
The delivery time (check table below)is an estimate of the time between the package is collected by CTT from The CITADIN HQ and the time it takes for it to be delivered to the client.
Once the package is shipped from The CITADIN HQ, CTT will send and email or sms with the estimate date of delivery and a link that allows the client to follow the purchase.
If by any chance you did not receive the email or sms regarding your purchase, please contact us (info@citadinshoes.com / Mon-Fri from 11am-7pm) and we will get back to you as soon as possible.
Shipping costs
